fh66's Privacy Policy

1. Applicability and Scope

This privacy policy applies to use of the fh66 platform (website, mobile version, and all related services). It is effective for every user who accesses our services from Bangladesh.

If you access our platform, create an account, make a deposit or withdrawal, play games, or use our customer support — this policy applies to you. Please read it carefully.

fh66 may update this policy from time to time. In case of changes, we will post a notice on the platform. If you continue using the service after any change, you will be considered to have agreed to the updated policy.

2. What Data We Collect

fh66 only collects data that is necessary to provide its services. We never collect unnecessary personal information.

2.1 Registration and Identity Information

• Full name
• Email address
• Mobile number
• Date of birth (for age verification — to confirm you are 21+)
• Preferred language

2.2 Financial Transaction Information

We process financial information to facilitate deposits and withdrawals. fh66's payment methods are bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank, and others). For these payments, transaction details (amount, time, method) are stored. Card numbers or PINs are never stored.

2.3 Automatically Collected Information

• IP address
• Browser and device type
• Operating system
• Session duration and page visit information
• Cookie and local storage data

2.4 Customer Support Communication

When you contact us via live chat or email, a record of that conversation is kept — for the purpose of improving service quality and resolving disputes.

3. Purpose of Data Use

fh66 uses collected data only for specific, legitimate, and transparent purposes. We use your data for the following:

• To create and manage your account
• To process deposits, withdrawals, and bonuses
• To verify age (21+) and confirm identity
• To ensure compliance with responsible gaming policy
• To prevent fraud, money laundering, and other unauthorized activities
• To maintain platform security
• To improve customer service quality
• To comply with applicable laws and regulations
• To customize services according to your preferences

We also use data to send you important account notifications (such as transaction confirmations and security alerts). You can opt out of promotional messages at any time.

4. Data Sharing and Third Parties

fh66 never sells your personal data. Data sharing is done only in limited and specific circumstances:

4.1 Service Provider Partners

Minimum necessary data may be shared with selected partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology services. These partners are contractually obligated to keep your data secure and may not use it for any other purpose.

4.2 Legal Obligations

If there is a court order, government directive, or legal obligation, fh66 may be required to provide data to the relevant authority. In such cases, we act with the utmost caution and share only what is legally required.

4.3 Fraud Prevention

Limited data may be shared with relevant authorities or industry security bodies to prevent fraud, cybercrime, or money laundering.

5. Cookies and Tracking Technologies

The fh66 platform uses cookies and similar technologies. These are mainly of three types:

• Essential Cookies: For managing login sessions, security verification, and basic platform operations. Without these, the service will not function properly.
• Functional Cookies: To remember your language preference, theme settings, and other customizations.
• Analytics Cookies: To understand which parts of the platform are used most, so we can further improve the service.

You can manage cookies from your browser settings. Keep in mind that disabling essential cookies may cause issues with login or transactions.

6. Data Retention Period

fh66 keeps your data only for as long as necessary. The general policy is:

• All data is retained while your account is active.
• After an account is closed or deleted, some data may need to be retained for a specified period if there are legal obligations.
• Transaction records are kept for a specified period for financial audit purposes.
• Once there is no longer any legitimate purpose, data is securely deleted or anonymized.

7. Data Security Measures

fh66 has adopted industry-standard technical and organizational measures to protect your data:

• SSL (Secure Socket Layer) encryption is used for all communications and transactions.
• Passwords are stored in encrypted form — no fh66 employee can view your password.
• Servers and databases are maintained in a secure environment and regular security audits are conducted.
• Access to sensitive data is restricted to authorized personnel only.
• Financial data is encrypted at every step.

While we are committed to ensuring the highest level of protection, no one can guarantee 100% security on the internet. We therefore ask you to stay vigilant — use a strong password and do not share your login details with anyone.

8. User Rights

As a fh66 user, you have the following rights over your own data:

To exercise these rights or if you have any questions, contact our support team at [email protected] or via live chat. We provide support in Bengali and English 24/7.

9. Protection of Minors

fh66 is for persons aged 21 and above only. We do not knowingly collect any data from minors. Age is verified at the time of account creation. If it comes to our attention that data from a minor has been inadvertently collected, that data will be immediately deleted and the account will be closed.

If parents believe their child under the age of 21 has registered on fh66, please contact us at [email protected].

10. International Data Transfers

Some data may be stored or processed outside Bangladesh to operate our services. In such cases, fh66 ensures that adequate data protection measures are in place in the recipient country or organization. We use both contractual obligations and technical safeguards when transferring data.

11. Steps in Case of a Data Breach

If a gap in data protection is detected or there is a risk of a breach for any reason, fh66 will act promptly:

• The source of the breach will be identified and stopped immediately.
• Affected users will be notified as quickly as possible.
• Necessary measures will be taken to prevent recurrence in the future.
• Relevant authorities will be informed where applicable.

12. Policy Changes

fh66 may update this privacy policy from time to time due to business changes, introduction of new technology, or changes in law. Users will be informed of significant changes via email or a notice on the platform.

If you continue using fh66 after any change, you will be considered to have agreed to the updated policy. Please visit this page regularly.

13. Contact

For any questions, complaints, or requests related to the privacy policy, please contact us in the following ways:

We aim to process all privacy-related requests as quickly as possible. Protecting your data is our top priority.